Alo Employee’s Journey
Discussion & Improved Internal Dashboard
I identified pain points in retail employee workflows at Alo Yoga and designed an internal dashboard to streamline inventory management and improve the in-store customer experience.
Think gStore, but a more minimal and efficient interface.
Problem
Retail employees face constant context-switching between assisting customers and managing inventory, leading to delays, missed restocks, and reduced service quality.
Team collaboration gets challenging when all that employees can rely on is a headset, meaning employees have to recall requests rather than have a system to organize them.
Solution
I created a personalized employee dashboard that with all-in-one solution for on the floor. This is a concept I created with Figma Make, so it is a starting point and has the potential for many iterations after research & testing.
This solution has the potential to reduce operational friction and enable employees to focus more on delivering high-quality, personalized customer experiences.
Employees can keep track of both personal progress, and assist customers efficiently.
Employees have a checklist for tasks to complete during the shift.
Employees can message each other, instead of being bombarded by calls on the headset.
The current industry-standard software is gStore. However, this interface involves many clicks, as well as some features aren’t all contained within the platform and involve external functions to complete the task.